Are you the kind of person people call when something needs fixing? Do you enjoy troubleshooting, helping users feel supported, and making technology work the way it should. Do you like variety in your day—supporting end users, working on systems and networks, and occasionally getting hands-on onsite rather than being stuck behind a screen all the time?
This role is ideal for someone with solid IT fundamentals who wants to keep growing their technical skills while working in a practical, customer-facing environment. You’ll have ownership over your work, support from experienced teammates, and the opportunity to contribute to improving how IT services are delivered.
Employment Type: Full-Time, Permanent
Location / Service Area: Based out of Lethbridge, AB. Service area is Southern Alberta and surrounding area — travel to project sites as required (you will be home every night). Company vehicles are provided for travel to and from job sites.
What You’ll Be Responsible For
Your day-to-day work will include a mix of end-user support, systems and network tasks, documentation, and occasional onsite troubleshooting. You’ll handle issues independently when appropriate, escalate when needed, and contribute to improving standards and processes over time.
Key Responsibilities:
- Provide desktop and end-user support (in-person and remote) for computers, laptops, mobile devices, printers, and peripherals.
- Install, configure, image, and deploy workstations, peripherals, and business software; perform updates, patching, and standard configuration.
- Provide basic network setup and support: switch/Wi-Fi troubleshooting, connectivity issues, VLAN awareness, and device maintenance.
- Support security best practices: account access, MFA support, endpoint protection checks, safe configuration habits, and basic hardening steps.
- Assist with server and infrastructure tasks as required (monitoring, backups, updates/patching, basic troubleshooting, documentation).
- Assist with cloud services support and administration tasks (user onboarding/offboarding, account changes, and basic troubleshooting).
- Maintain IT asset tracking (inventory, lifecycle, warranty status, and equipment assignments).
- Document issues, troubleshooting steps, and resolutions in a helpdesk/ticketing system; escalate appropriately when needed.
- Help evaluate and recommend technology solutions to meet business needs (hardware standards, software tools, and process improvements).
- Perform occasional site visits to support client IT systems and onsite troubleshooting.
Qualifications:
- Solid fundamentals in IT support, networking basics, and common operating systems (Windows preferred; macOS knowledge is an asset).
- Ability to diagnose and resolve common hardware and software problems efficiently.
- Strong communication and organizational skills (comfortable working directly with end users and documenting work clearly).
- Valid driver’s license and clean driving record for occasional site visits.
- Ability to work independently, prioritize tasks, and manage multiple requests while maintaining professionalism.
Experience That’s a Plus
Our environment includes UniFi and a range of infrastructure, security, and cloud technologies. Experience with these is an asset, but not all are required on day one—training and support are available, and curiosity is valued.
Assets (Nice-to-Have):
- UniFi Network Systems experience (Ubiquiti/UniFi) across the full ecosystem, including: UniFi Network: gateways, routing, switching, Wi-Fi, VLANs, DHCP, firewall policy basics, monitoring, alerts, and firmware management.
- UniFi Site Manager / multi-site administration: remote management, admin roles/permissions, and centralized visibility across deployments.
- UniFi Site-to-Site connectivity: VPN / SD-WAN concepts and multi-site connectivity management (where used).
- UniFi Protect: cameras/NVRs, adoption, storage/retention basics, and troubleshooting camera connectivity/recording issues.
- UniFi Access: door access hardware, hubs/readers/intercoms, user access provisioning, and basic troubleshooting.
- UniFi Connect: display/signage endpoints (where deployed) and basic configuration/support.
- UniFi Talk (VoIP) exposure is an asset (where deployed).
- UniFi supporting products: PoE switching, bridges, UPS/backup power integration, and 5G/WAN options (where deployed).
- Experience with server administration (updates/patching, backups, basic monitoring).
- Experience with network security concepts (firewalls/VPN concepts, safe access practices, endpoint protection).
- Experience supporting cloud services (user accounts, basic troubleshooting, productivity tools).
- Certifications (or working toward): CompTIA A+/Network+/Security+, Microsoft fundamentals, or similar.
What We Offer
This is a stable, full-time role with the tools, support, and training needed to do your job well. You’ll work with a collaborative team that values professionalism, continuous learning, and doing things properly.
- Competitive pay based on experience.
- RRSP plan with employer matching contributions.
- Health & Dental benefits (vision included).
- Company BBQ’s and Christmas Parties.
- A fun workplace with a great team culture.
- Training on new products and technologies.
- Supportive project teams and equipment resources.
- Tools and support needed to succeed.
- Ongoing training and technical support.
Ready to Apply?
If this role sounds like a good fit for your skills, experience, and the way you like to work, we’d love to hear from you. Please submit your resume and a cover letter outlining why this position interests you.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted. Resumes will be kept on file for up to six months and may be considered for future opportunities.